Privacy Policy
Delivered by The Fresh Collective
The Fresh Collective is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website and place orders through our online store.
By using our website or placing an order, you consent to the practices described in this Privacy Policy.
1. What Is Personal Information?
Personal information is any information or opinion about an identified individual, or an individual who is reasonably identifiable from that information. This may include your name, contact details, delivery address, and payment information.
2. What Information We Collect
You may browse our website without providing any personal information. However, when you choose to create an account and place an order, we will collect the following information:
• Full name
• Email address
• Phone number
• Delivery address
• Payment details (processed securely — see Section 6)
We do not collect personal information about you simply by visiting our website.
3. How We Use Your Information
The personal information we collect is used solely for the purpose of processing and fulfilling your orders, and to communicate with you about those orders. Specifically, we may use your information to:
- Process and confirm your catering order
- Arrange and coordinate delivery
- Contact you regarding your order, including delivery updates or changes
- Respond to your enquiries or requests
We will not use your personal information for marketing purposes without your express consent, and we will never sell or share your personal information with third parties outside the conditions described in this policy without your permission.
4. Cookies
Our website uses session cookies to improve your browsing experience. A cookie is a small piece of information sent to your browser when you access our website. Session cookies are stored temporarily in your browser memory and are automatically destroyed when you close your browser.
We do not use persistent cookies. No personal information is retained through cookies once your browser session ends.
5. Access to Your Information
You have the right to access, update, or correct any personal information we hold about you.
To request access or to update your information, please contact us at [email protected]. We will respond to your request in a timely manner.
6. Security of Your Information
We take the security of your personal information seriously. The Fresh Collective implements a range of security measures to protect your data from unauthorised access, loss, misuse, disclosure, alteration, or destruction, including:
- Password-protected servers with restricted staff access
- Data encryption during transmission
- Firewalls and network security measures
- Restricted physical access to data storage systems
Whilst we take every reasonable precaution to safeguard your information, please note that no method of data transmission over the internet can be guaranteed as completely secure.
We will, however, continue to review and strengthen our security measures as technology evolves.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be published on this page. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at [email protected].
